Stayed at the Grand Hotel in Scarborough?
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Holidaymakers were branded as ‘racists’ when they complained to staff that children of Afghan refugees were ‘running riots’ at the Scarboroughs Grand Hotel.
Coach masses of migrant families fleeing the Taliban have arrived at the iconic site, which was evacuated earlier this week in a bomb threat believed to be linked to their arrival.
Hotel guests say they have every sympathy for the 200 refugees who are staying there until they find permanent homes – but their children have disrupted their stay and caused chaos.
According to the complainants, unruly Afghan children run in and out of other people’s rooms, screaming and shouting and setting fire extinguishers in motion,
The unsupervised youths were also told to ride scooters all over the hotel, press all the buttons on lifts, cause injury and ‘scare’ guests.
Visitors who complained to hotel workers about the disturbance or requested an early checkout say they were amazed to be accused of racism by staff.
Stunning guests have said they have been accused of being racist because they complained about Afghan refugee children ‘running in riots’ at the Grand Hotel in Scarborough (pictured)
Two women from Billingham, who requested the cancellation of their £ 338 stay from booking agent National Holidays, say they were warned they would not get a penny back.
One said: ‘Our concern is about safety and leaving things in our room because of what we read about theft and children running wild.
‘We are by no means racist – I have worked with refugees and it is not their fault.
‘I completely agree that they should have come out of the country, but my concern is that the company did not inform us about what the Grand Hotel was doing.’
TripAdvisor for the Grand Hotel, a listed building that was once the largest hotel in Europe, has been raided with complaints about alleged conditions at the hotel and children’s behavior.
One woman wrote that after waiting in line for an hour to check in, she and her partner went to their room and were shocked by what they found.
The Grand Hotel in Scarborough was the subject of a bomb hoax on Monday, which is believed to be linked to complaints about the arrival of a large number of Afghan refugees to the hotel.
She said: ‘On the way I realized there were a lot of people just standing around while hundreds (or seemed like) kids were running around screaming and shouting.
‘After lots of “sorry” etc. we found the room. After pushing past people we went.
‘P ** s up the walls and no quilt on the bed and these said kids running in and out of the room!
‘We decided we would not stay there and went back downstairs (same continue as going up!).
‘I heard people talking angrily about the kids and people were just standing, they were refugees and several buses were just parked.
‘I did not have a problem with this. I just felt like we should have been made aware that the hotel would be this “hectic” so we could decide if the noise would be an issue for us.
The Grand Hotel and surrounding buildings, including a Travelodge, were evacuated for several hours after the bombing, when officers searched the large building.
‘I talked to the man at the desk and asked for a refund and explained why. He then started yelling at me, calling me a racist!
‘I’m not a racist – I booked the break when the school holidays were over so it would be quieter!
‘He flatly refused me a refund, so we went. We continued to pay £ 150 to get a room for 1 night and then left and went home a day early as we were both worn out.
‘When I stood at the desk and was offended, at least three others for the same reasons demanded reimbursement.’
Another disgusting guest wrote: ‘The place is full of uncontrolled refugee children who are completely out of control and no one is disciplining them.’
Another review read: ‘People called racists by the receptionists if they complained. I saw a man get in the elevator after a queue of 30 people.
The Grand Hotel is located on the city’s seafront and was evacuated along with Travelodge
‘He said to an employee – Why are all these people staying here, to which the man working at the hotel said to him – You’re a racist, you should not complain.
‘The guest then said “I pay to be here so I have a right to complain”, as the employee said – “No, you do not”.’
The hotel was targeted by a bomb threat on Monday, which may be linked to leaflets complaining about the use of the hotel to refugees.
National Holidays said: ‘We appreciate guests sharing their concerns with us, and fully understand that news cycles in challenging times can cause increased concern and confusion.
‘However, be assured that we are in constant contact with the hotel, which operates as usual, and has welcomed National Holidays guests for many years.’
Britannia Hotels, which manages the resort, has been contacted by MailOnline.
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