Heathrow and Gatwick: First-class British Airways flyer ‘appalled’ over ‘shockingly bad’ conditions on £ 4,000 flight to London

A furious first-class passenger has shared footage of his ‘unacceptable’ British Airways flight from Mexico to London, which was not the luxury experience he had signed up for.

Jarvis Marcos, 37, who runs a luxury travel website and travel agency, was hoping for good food, champagne and to sit back and relax on his long-haul flight, but he promised to boycott BA after claiming the cabin collapsed ‘and had water dripping from the roof.

Jarvis was traveling with his girlfriend Kamara Harding, 33, and was shocked to see ‘dirty, scratched seats’, ‘greasy, overcooked food’ and ‘sticky liquid’ all over the tables, reports the Mirror.

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The luxury travel reviewer has slammed British Airways for the ‘shockingly bad’ experience

Jarvis claims the flight would have cost £ 4,000 without his air mile and was stunned as British Airways offered him only £ 150 per flight. Person in compensation in the form of a coupon.

He even rudely posted his BA video along with footage from his first-class flights to the Emirates to show what service he enjoyed – including bottles of Dom Perignon champagne and ‘tall caviar’.

The airline offered the couple £ 150 per flight. Person e-vouchers for the couple and stated that they had treated the case ‘reasonably and appropriately’ and would not offer further compensation.

He has warned travelers to do their research before spending their money on a ‘shockingly bad’ experience, saying that “the idea that someone would save all their money and spend it on BA is appalling.”

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Jarvis, from west London, said: “There were large gaps missing out of the seat itself and the seat.

“Leather pieces had been stuck out to the point where one could see the metal skeleton on the seat below.

“The seat did not fall completely into a bed either, despite the fact that it was something they advertise as part of the service because the mechanics of the seats were broken.

“The seats had obviously not been cleaned either, which especially under Covid is just not acceptable.

“There were crumbs in the storage holes and streaks of a sticky liquid on the tray tables, which had dried on and not been cleaned.

“The air conditioner over my girlfriend’s seat leaked and dripped water on her, which is also particularly unacceptable under Covid, as that’s what filters the air.”

Jarvis claimed that the air conditioning was 'dripping water' and there was 'sticky liquid' on the tray tables
Jarvis claimed that the air conditioning was ‘dripping water’ and there was ‘sticky liquid’ on the tray tables

He claimed that the ‘crashed’ plane did not resemble the luxury advertised by the aviation giant and urged travelers to fly with other airlines.

Jarvis also claimed that the food was not quite worth it as it was ‘outdated, swimming in oil and thoroughly overcooked’ despite the high price.

The airline offered the couple £ 150 per flight. Person e-vouchers for the couple and stated that they had treated the case ‘reasonably and appropriately’ and would not offer further compensation.

British Airways apologized and said that their aircraft regularly go for maintenance, and they are investigating why Jarvis’ experience “clearly did not meet their usual high standards on this occasion”.

Jarvis added: “BA always seems like one of the worst airlines when it comes to first and business class – the bottom of the barrel.

“It’s just Dreamliners who have this problem and BA said they are aware of a problem with the seats.

“The problem is that they tend to make the longer routes because that’s what they’re designed for, so you tend to make the longest flights on the most degraded aircraft.

“They offered me £ 150 per person to compensate for all the problems we had, which means that experience was only £ 150 away from the ideal experience that BA would hope you would have.

“It’s unacceptable. There’s no reason why a paying customer in any cabin should expect a seat that’s not clean or has air conditioning dripping on them.

“What makes it particularly bad is that first class is advertised to be this extremely luxurious experience, but that’s not true.”

He said he would “strongly recommend against” choosing BA for an experience flight once in a lifetime, unless you want it to be “the worst experience you’ve ever had on an airplane.”

British Airways said their customers’ health and safety was their top priority and that their aircraft regularly go for maintenance, while investing £ 6.5 billion in their fleet, cabin product and catering.

A spokesman for British Airways said: “We have apologized to Marcos and are investigating what went wrong as his experience clearly did not meet our usual high standards on this occasion.”


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