Amid warnings that the state’s health system will struggle to cope with an expected increase in hospital admissions as a result of COVID-19, Ms Mutsaers said that after her experience last week, she was deeply concerned about the coming months.
“Eight minutes is too long. Anyone who does not know CPR has no chance of bringing them back … It’s just being honest and honest and people need to be prepared, ”she said.
“All these people who call and need help will not get it if we do not reduce the volume of calls.”
Ms Mutsaers said she shared her story to remind people to only call triple zero in an emergency, repeating comments from ESTA CEO Marty Smyth last week, urging Victorians to only call triple zero when they really needed to for help.
“You have to think, is this an emergency?” Said Mrs. Mutsaers. “Is it really necessary for me to call an ambulance? I will try to get people to think about whether their situation is so terrible that they need an ambulance. ”
A spokesman for ESTA said the organization apologized to the family for their wait.
“ESTA has reviewed the call, and due to the almost unprecedented demand of the day, the call was answered within eight minutes outside ESTA’s target range.”
She said a third of the calls to triple zero to an ambulance actually did not need one.
Secretary of State for the Victorian Ambulance Association Danny Hill said the state emergency call service had been under so much pressure in recent months that it had almost become the norm for people to experience life-threatening delays.
“There may be 20 calls waiting between five and 10 minutes now. This happens quite often, ”he said.
“Each of these cases can be the cardiac arrest case, a suffocating baby, the person who has had a stroke … every minute that ticks by in such a scenario reduces the chance of survival.”
Doctors say baby Maddie, who has been back in the hospital several times since Wednesday, may have a problem with her airways. They were still doing tests on Monday to find out more. She also has epilepsy.
Her older sister, Eliza, 11, had to undergo heart surgery as a baby and had tracheomalacia, a condition in which the cartilage of the trachea is soft and can cause blocked airways. She has been hospitalized more than 50 times.
Mrs Mutsaers praised the work of Victoria’s emergency services and hospital staff, which she has dealt with many times over the years, but also stressed the importance of learning CPR and first aid, especially for parents.
“I am so grateful that I knew what to do. If I did not, she would not be with me today. And it’s scary to think, ”she said.
“I want people to look it up and do their first aid and CPR and get your friends and family to talk about it all … sometimes there is no help when you need it. It is always better to train yourself. ”
A spokeswoman for Ambulance Victoria said the service had also been in contact with Mrs Mutsaers.
“Although there was no delay in the ambulance response, we are working closely with ESTA to ensure that everything is done to connect us with our patients as soon as possible,” she said.
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