A Hollywood actress is commenting on social media, claiming that her sons were cut off from an Air Canada flight at Vancouver International Airport despite having tickets she had paid for.
CTV News reports that Holly Robinson Peete has shot a Hallmark Christmas movie in British Columbia.
She is sad that when her two sons, who are black, were in Vancouver to visit her, they were denied access to their plane home because the tickets were purchased by Peete and not on a credit card in the teens’ names.
In a public Instagram video, the actor aired his frustrations.
“I was very, very upset, very disappointed, disliked the way they were treated, especially by the car agent, and then even some of the customer service people were unnecessarily rude and disrespectful,” Peete said in the video.
She said her sons were asked to show the credit card they had used to buy the seat. In the 35 years she herself has flown with Air Canada, she has never been asked the same thing.
“One of the things that really bothered me was when the boys were trying to talk to the car agent, we were on the phone and I kept saying, ‘I want to talk to him,’ and he would not talk to me. He did not want to talk to the parent. It’s not cool. “
Her sons ended up having to stay in a hotel and Peete had to pay for another flight the next morning that the teens could get on board.
“I feel this is a policy that is selective and really needs to be looked at and they need to do it a lot better,” Peete said.
A statement from Air Canada to CTV called the situation “unfortunate”.
“Sometimes legitimate transactions require additional verification when the reservation is made in an unusual way, such as foreign purchases made outside of Canada for last-minute travel, and these are identified by our automated anti-fraud systems,” the Air Canada statement said.
“In this case, our fraud prevention team, which is not located at the airport and therefore operates impartially by reviewing the purchase transaction only, was concerned about the manner in which the tickets were purchased for these customers, and it informed the airport agent.”
Air Canada added that the purchase “unfortunately was not validated in time” and that they have followed up with Peete over the “disadvantage”.
with files from CTV Vancouver