Australia Post launches massive auction selling undelivered goods, including TVs, cartons of beer and drones – arouses indignation from customers who are STILL waiting for their packages
- Australia Post customers furious over an online auction of undelivered goods
- Packages that have been lost or not delivered were listed for sale at the WA auction
- Customers were outraged by extensive delays in deliveries under Covid
- Australia Post assured customers that parcel delivery is always the first priority
An online Australia Post auction of undelivered goods has angered customers as the country’s postal service faces setbacks for extensive delivery delays.
The Australia Post is facing criticism for announcing an online auction of undelivered goods in Western Australia while shoppers are still waiting for packages.
Televisions, game consoles, drones and first aid kits are just some of the things that need to be put under the hammer.
Australia Post customers waiting weeks for packages were outraged after an online auction of undelivered goods was announced online in Western Australia
The auction listed items such as televisions, drones and game consoles for sale with all proceeds donated to charity
Despite regularly holding auctions for lost items, Australia Post’s recent sale has hit a nerve with dissatisfied customers on Facebook.
“Maybe they should just deliver the packages. I do not know how many times in the last few months we have said that we do not have your package, and then it was delivered that week, ‘wrote a Facebook user.
‘This is completely unacceptable. Most of these items were lost by the AP and now they are trying to sell them back to us. How shameful, ‘commented another.
‘Ah …. so that’s what happens …. Australia Post’ loses’ piles of packages and ‘miraculously’ finds’ them only to auction them off, ‘added a third.
“They’ll probably lose it by sending it to you,” one person joked.
The Australia Post has received increasing criticism for widespread delays as it seeks to meet demand during the Covid-19 pandemic.
Last month, a shocking picture emerged showing an Australia Post warehouse with a huge number of packages still waiting to be delivered.
A ‘horrific’ image (the image) of inside an Australia Post warehouse has surfaced online showing the shocking number of packages the company processes each day
The photo was taken inside Australia Post’s Sunshine West distribution warehouse in Melbourne.
The mountain of packages comes after several Australians were forced to turn to online shopping during lockdown.
Boundary restrictions due to the Covid-19 pandemic have also increased the delivery headache.
The postal service has maintained its first priority is to ensure that all parcels reach customers, with shipments marked as non-deliverable due to an incorrect sender and recipient address.
“If an item cannot be delivered due to incorrect addressing and cannot be returned to the sender, it will be sent to a Mail Redistribution Center (MRC),” the Australia Post told the Daily Mail Australia.
Australia Post general manager for corporate affairs Michelle Skehan said the company is struggling to find solutions to tackle the backlog of packages, hiring over 1,000 new employees in Victoria alone and delivering over the weekend
‘At MRC, the item will be opened, cataloged and stored for two months. This catalog is available from our contact center team, who will use it to reunite customers with their missing mail.
“If the two-month retention period expires and the item has not been claimed, all identification marks will be removed and the item will be auctioned off with 100 percent of the charity profits.”
The postal service added in rare cases allows a customer to recognize a lost item listed at an auction, in which case they are encouraged to contact them.
‘Our national customer contact center will work with the customer, and if proof or ownership can be established, the item will be withdrawn from the auction and returned.’
Australia Post suspended deliveries from e-commerce retailers from Friday, October 1 to Wednesday, October 6, to secure the large order backlog they have