At just 37 years old, Kristy Bannister is in charge of an donut-supply empire that sells more than 50,000 a week in Australia.
But she says her humble first job of flipping burgers at McDonald’s was the crucial first step that put her on the path to building the ‘Dr Dough Donuts’ empire.
It was at the fast food giant where Mrs Bannister learned to work hard – and also where she met her husband, Geoff, who was a co-founder of the company.
While starting in the kitchen, she moved up the ranks in a career that spanned 17 years, and eventually saw her move from Melbourne to Sydney and take the job as a national McCafe operations consultant.
In 2015, the couple left their jobs to launch Dr Dough Donuts, which in just six years has grown into a company that generates $ 8 million each year.
And the couple is still starting their day at 2am to prepare for the influx of orders – which on average make 500 deliveries with a new order placed every two minutes.
Kristy Bannister (right) worked as McDonald’s burger flipper in Melbourne, where she met her now husband Geoff (left) before launching the huge donut empire Dr Dough Donuts
In a saturated market, the main difference of the online gift company is to offer a delicious product with delivery the same day in Sydney every day of the week
Since 2015, the brand has grown to become a huge success with an annual turnover of 8 million USD and 500 deliveries every day
Ms Bannister told FEMAIL that she ‘owes’ McDonald’s to teach her how a business works – from hiring to staffing and handling customer requirements.
‘We left McDonald’s with the intention of opening our own café selling donuts, but while we waited to receive our DA approval [development approval] we just decided to sell donuts. ‘
The couple worked together in a small ‘ghost kitchen’ in Sydney’s Potts Point, where they baked the treats that were only available to order at Uber Eats.
“On the first day, we sold 300 donuts, which massively exceeded our expectations,” she said.
Even after the café opened, they decided to keep the budding donut shop open.
Ms Bannister told FEMAIL that she owes McDonald’s for teaching her “so much” about how a business works – from operating to hiring staff and handling customer requirements.
“We left McDonald’s with the intention of opening our own café selling donuts, but while we were waiting to receive our DA approval, we decided to sell donuts earlier,” she said.
Despite the fact that the donuts market is saturated – with everyone from Donut King to Krispy Kreme and all the local bakers selling the treats – their ‘online gifts’ with same-day delivery running seven days a week were the practical difference for the company .
“In the early days, word-of-mouth traveled quickly about our donuts because they are so divisible and picturesque,” she said.
‘When a box of goodies walks through an office, everyone turns to see what they are.’
Today, they offer 10 different flavors and more than 20 box combinations.
After waking up at 02.00 Mr. and Mrs. Bannister go to Dr. The Dough Laboratory to help the bakers who prepare the donuts. ‘We basically run a 24/7 business; we like to keep our finger on the pulse, ”she said
“In the early days, word of mouth traveled quickly about our donuts because they are so divisible and picturesque,” she said.
After waking up at 02.00 Mr. and Mrs. Bannister go to Dr. The Dough Laboratory to help the bakers who prepare the donuts.
The working day continues until kl. 17:00 to answer emails and perform other admin tasks, such as checking orders and helping staff.
‘We basically run a 24/7 business; we like to keep our finger on the pulse, ”she said.
During her busy time, she also goes into part-time work with Work Inc in North Sydney.
The working day continues until kl. 17.00, where they answer e-mails, perform administrative tasks, check orders and help staff
In March 2022, the couple aims to expand the business to Melbourne and possibly abroad in the coming years
When asked if she has time for herself, Mrs Bannister laughed and said: ‘I would be lying if I said I did. I always give myself time for the most important things, like exercise and keeping my mind and body in balance. ‘
‘We make sure to do things like go to the local pub and relax on days when we need a break.
‘But we love what we do and want to be involved in all aspects.’
The brand now has 25 full-time employees with in-house teams consisting of production, communications, customer service, marketing and logistics teams as well as 20 delivery drivers.
In March 2022, the couple aims to expand the business to Melbourne and possibly abroad in the coming years.
Customers can shop on occasion or choose from the ‘classic donuts’ menu, where all orders must be placed directly via the Dr Dough Donuts website.
KRISTY BANNISTER’S FIVE TIPS FOR SUCCESS:
1. Listen and learn from the company you work for
You can break into a saturated market – but you need a point of difference
You have to work hard and be hands on in all aspects of the business
4. You need to exercise, relax and take time for yourself – sometimes