Fri. Jan 21st, 2022

Millions of Australians are set to receive cashback on their private health insurance as a provider begins to return COVID-19 savings to its customers.

Earlier this year, Bupa announced that it would return about $ 120 million in COVID-19-related deferred claims to qualified customers.

This includes anyone who had private health insurance with Bupa (except insurance for overseas visitors, insurance for overseas student health insurance and only ambulance insurance) for at least 90 days at any time between 1 July 2020 and 30 June 2021.

In a statement, Bupa Health Insurance CEO Emily Amos said with claims that could not return to levels originally expected, “we wanted our customers to share in these savings”.

“We return savings in the form of a cash payment as we know this gives our customers more choices to spend the money in a way that is most valuable to them,” she said.

As many as four million Australians need to receive cashback on their private health insurance.  File image.
As many as four million Australians need to receive cashback on their private health insurance. File image. Credit: Getty Images

The company aims to contact all eligible customers to inform them of the size of their cashback before the end of the year – an amount based on the level and type of coverage held on June 30, 2021.

Those with only extra plans can expect to receive between $ 15 and $ 30 per person. police, those with only hospital between $ 40 and $ 80 and those with both hospital and extras between $ 55 and $ 110.

The average payment is expected to be around $ 71.

All eligible customers must have their payments made by the end of January 2022.

How to make demands

For most customers, no further action is required as the funds will be returned to the nominated account where claims are paid.

However, the global health insurance provider has asked customers to ensure that a nominated bank account is registered and updated.

Customers can wait to receive communications from Bupa describing steps to securely update this information. Otherwise, it can be done through Bupa’s website, or by calling 1300 135 623 via the self-service portal.

To contact the team directly, customers can call 134 135.

Customers are reminded that they will never be asked to respond directly to an email with their bank account information. received no financial benefit for this content.


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