ASUS announces manufacturing defects in ROG Maximus Z690 Hero

ASUS announces manufacturing defects in ROG Maximus Z690 Hero

ASUS is committed to producing the highest quality products, and we take every incident report from our valued customers very seriously. We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard.

In our ongoing investigation, we have tentatively identified a potential problem with reverse memory capacitor in the production process from one of the production lines, which may cause troubleshooting error code 53, no entry or damage to motherboard components. The problem potentially affects devices manufactured in 2021 with the item number 90MB18E0-MVAAY0 and serial number starting with MA, MB or MC.

ASUS is committed to producing the highest quality products, and we take every incident report from our valued customers very seriously. We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard.
In our ongoing investigation, we have tentatively identified a potential problem with reverse memory capacitor in the production process from one of the production lines, which may cause troubleshooting error code 53, no entry or damage to motherboard components. The problem potentially affects devices manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial number starting with MA, MB or MC.

You can identify your item number by referring to the product packaging as shown below. As of December 28, 2021, there have been a few incidents reported in North America. Going forward, we will continue our thorough inspection with our suppliers and customers to identify all possible affected ROG Maximus Z690 Hero motherboards on the market and will work with relevant public authorities on a replacement program.

If you have any questions or concerns, please feel free to contact ASUS customer service.Read about the problem and the original Guru3D story here.



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