An H&M in New York City has temporarily closed after an employee revealed on Twitter that a customer had found clothes crawling with bugs – and complained that the place did not do enough about it.
Twitter user @Madesonee_, who works at H&M, located in Oculus at the World Trade Center in Manhattan, said the small brown insects were seen crawling around on a rack of hoodies on Wednesday.
Madesonee shared photos of the bugs, as well as her disappointment with how the store handled it, which allegedly included removing the area while the store remained open and failing to notify other employees.
Her tweet has since gone viral, and a spokesman for the fashion company told DailyMail.com that they have now closed the store out of ‘abundance of caution’.
An H&M in New York City has temporarily closed after an employee wrote on Twitter that a customer had found clothes crawling with insects
The employee, who works at H&M in Oculus at the World Trade Center in Manhattan, said the insects were seen crawling around on a rack with hoodies on Wednesday.
Madesonee shared photos of the bugs, as well as her disappointment at how managers handled it, which allegedly included closing the area while the store remained open and failing to notify other employees
Madesonee shared several photos on Twitter showing a tripod with at least half a dozen bright hoodies crawling with multiple bugs.
She said it was a customer who discovered the pests on the sweatshirts, all of which were new from a recent shipment.
“I work at H&M in Oculus at World Trade, and today a customer discovered lice on a rack with hoodies,” she wrote.
“They do not close the store, nor do they notify employees of the problem. The section was just blocked off. ‘
In another tweet, she said the clothes had not been on the rack for quite some time because they ‘get shipments every day’.
She also said it was the first time she saw something similar in the store, however it is recommended that customers wash everything they buy before wearing them.
The woman’s post quickly went viral, and a spokesman for H&M has told DailyMail.com that they are working to rectify the situation.
“We take the safety of customers and employees extremely seriously,” the representative said. “Out of an abundance of caution, we have closed the H&M store in the Westfield World Trade Center to fully investigate it.”
She shared some photos of the bugs to Twitter and slammed the clothing company for not doing more about the situation
In another tweet, the woman revealed that the clothes had not been on the rack for quite some time because they ‘get shipments every day’
She also said it was the first time she saw something similar in the store, but recommended that customers wash everything they buy before wearing them
Before H&M closed the store, however, commentators shared their disgust with the images, calling it a health and safety hazard. ‘
“Looking at it just made me itch,” one wrote.
‘That is exactly why physical stores are dying day by day. The concept of public shopping is low-key gross, ‘said another.
Several commentators questioned Madesonee’s description of the insects as lice, saying that lice are actually much smaller – with quite a few insisting that they were in fact bed bugs.
‘Oh no, it’s bed bugs, but awful at least! Someone tried on clothes and moved them into the store, a message read.
‘Take off your work clothes as soon as you get into your home, put them in a plastic bag to transport it to a dryer right away and run that shit on the highest heat!’
The woman’s post quickly went viral, with many people sharing their disgust at the ordeal and setting H&M in motion for it.
‘These are adult bed bugs. The store must be closed immediately, ‘wrote another person.
Another said: ‘It’s probably not lice, which are quite small and difficult to photograph. They also don’t just hang out with clothes’.
“Still just as disgusting no matter what they are lol,” replied another user.
“This is really rude, but it does not look like lice,” read another tweet. ‘Head lice and body lice can not just survive without a host. And these are great. Whatever it is, it must go. ‘
“Body lice can,” replied the woman who originally shared the photos. ‘I learned it today. They can live on clothes for up to a month. Still ugly, nonetheless. ‘
According to the CDC, body lice can live on clothing and bedding used by infected people.
People started discussing what type of insect was found on the clothes. Some pointed out that lice are usually much smaller than that, arguing that they were more likely bed bugs.
After going viral, the woman revealed in another tweet that H&M saw her post – but she said she did not get in trouble for it.
She also revealed that she had already quit her job by the time she posted it and that her last day is on Friday.
“I quit because I hate that place,” she explained.
However, she said she was leaving with a good remark and apologized to her manager for her tweet.
‘I apologized to my store manager because I did not expect my tweet to go like this. I was just annoyed that it was being treated as a minor issue and it was not his fault. That’s the company, she said. ‘My colleagues thanked me.’
After going viral, the woman revealed in another tweet that H&M actually saw her post – but she said she did not get in trouble for it
She also revealed that she had already quit her job when she posted it – because she ‘hates that place’ – and that her last day is on Friday