Production error with some ROG Maximus Z690 Hero motherboards requesting a recall from Asus

A hot potato: After an increasing number of user reports complaining about melting MOSFETs, error codes, and smoke erupting from the Z690 Hero motherboard, Asus launched an investigation and has identified a back-installed capacitor as the culprit. The hardware manufacturer is now working towards a replacement program for affected customers.

If you have recently used some sweet dough on Asus’ premium ROG Maximus Z690 Hero motherboard, it is highly recommended that you check it for a defective capacitor before you decide to post or boot up. Several owners began reporting problems with their hardware last week, ranging from a burned section on the motherboard to smoke and post error codes indicating memory problems.

A Reddit user said they went through two Z690 Hero mobiles in just three days, one of which caught fire while others reported similar incidents on platforms like YouTube and Asus’ forums. The culprit, as it turns out, was a capacitor installed backwards next to the mobo’s DDR5 slots, which also damaged nearby MOSFETs and components, leading to code 53 errors.

An excerpt from Asus’ statement reads as follows:

“We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we have tentatively identified a potential problem with reverse memory capacitor in the manufacturing process from one of the production lines which may cause error correction code 53, no entry or damage to motherboard components. “

Asus revealed that motherboard with item no. 90MB18E0-MVAAY0 and serial numbers starting with MA, MB or MC were potentially affected devices and ask owners to identify theirs by referring to the product packaging.

The company also shared that a few incidents had been reported in North America on December 28 and that it was working on a replacement program while continuing the inspection with suppliers and customers to identify all defective devices. Affected buyers should contact ASUS customer service.

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