Sat. May 21st, 2022

There is one station on the London Underground network that has received serious Google reviews recently.

Reviewers have taken to the web platform to moan over West London station for being crowded and outdated.

One friendly reviewer called it “the worst in the capital” and another “the worst imaginable station”.

In the reviews with one to five stars – one of which was the worst, it received an overall rating of 2.5.

READ MORE: The abandoned London Underground station, which is now a huge bus garage

At the other end of the scale, the newly completed Battersea Power Station with all its modcons has got a glowing 4.9.

Can you guess what the worst rated station is yet?

Well, a big clue is that it’s a place that has recently acquired a football team in the Premier League.

Yes, you see, it’s Gunnersbury in Brentford.

Reviewers have criticized the station for being crowded, especially on match days when things seem to be going crazy.

One reviewer called it “illogical” and another said it was the “ugliest” on the network.

The seedy entrance on the south side of the station (ME)

At the end of the day, it’s the nearest tube station to Brentford Community Stadium, where 17,000 fans can come down on a Saturday, so anyone should have seen this coming!

As you approach from the south entrance down an alley, you walk through a dingy alley to what is little more than a small gloomy door. This takes you into the train station over the tracks through a gray uninspiring corridor. Pretty ugly so far.

It opens up a bit when you get to the ticket office further ahead, which looks brightly lit and reasonably modern, but it’s still very narrow.

There are only about three or four ticket barriers on one side and only one on the south side, so it’s very easy to see how this becomes a total bottleneck.

On the plus side, there are plenty of staff around who seem helpful and friendly.

But it is when you go to get down to the platform level that you see the biggest problem.

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There is only a single staircase down the platform and it turns out to be an island platform with tracks on both sides.

When these get crowded, they are a bit of a nightmare and it can feel like you are standing on a raft in the ocean being pushed away by fellow passengers!

But despite all that, it’s not nearly as bad as the much narrower island platform that used to be on the network.

He’s talking to a passenger named Gabrielle, who works at Kew Bridge, while munching on his sandwich and waiting for a train, and he tells me that this is by no means the worst thing on the network.

“I’ve never had any problems here. The delays are due to the stadium here. It’s the only time we have cancellations and delays. Other than that, it works pretty well,” he says.

He adds that the train staff are friendly and helpful and the station is well organized.

There is limited space in the ticket hall (ME)

“I think the worst station is Willesden Junction, the drivers are not in sync. Often the trains arrive early and others do not wait, the relationship between the drivers is unprofessional. For London it is terrible,” he says.

“If you miss a train, wait another 15 to 17 minutes. If it’s a little cold, we have massive delays and cancellations.

“Kenton is also very crowded. When people go in, they have to push and push each other. It’s impossible to go in without pushing other people.”

Further down the platform, another lady says the station is in order and she has never had any problems here.

The time is around 16.30 on a weekday and certainly not a match day, so we probably do not see the worst of it.

Like many others on the network, the station’s problem probably lies in its age.

It does not help that the main entrance of the station is below a tower block (ME)

Eventually it dates back to 1869, when it was first established on the District Railway.

It then served a connecting line from Kensington Olympia to Richmond, then called Brentford Road.

Apparently, it was damaged by a tornado in 1954 and had its roof torn off, injuring six people.

It was last extensively renovated in the 1960s, and that may be the problem.

It’s by no means a terrible station, but it needs a serious update in terms of platform, access, ticket office and barriers, especially to cope with match day traffic.

But let’s give TfL their credit for providing friendly helpful staff who make the most of it.

And it probably works fine for much of the week as it is, but it’s best avoided when the Bees fans and away crowd get down on it.

Watch our live video from the stationhere

What is your favorite, least favorite station on the network? Email


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