Tue. Jul 5th, 2022

Why goods are missing from Woolworths shelves as shoppers scramble to fill their cupboards

  • Technical issue at Woolworths distribution center caused major delivery delays
  • Chilled and frozen items in limited supplies across Queensland supermarkets
  • Woolworths spokesperson has reassured customers issue has been resolved
  • Heathwood Distribution Center in Brisbane delivers 4,000 products to stores

Shoppers have been faced with empty shelves at their local Woolworths after a technical issue at a distribution center caused major delays.

Certain chilled and frozen items have been in limited supply following a technical issue at the Heathwood Distribution center in Brisbane’s southwest.

The issue at Woolworth’s new $ 148million warehouse has meant deliveries to supermarkets across Queensland have been delayed for several days.

Shoppers were advised of the delays by signs put up in-store that explained some chilled items or products from the freezer section may be unavailable.

Shoppers have been faced with empty shelves at their local Woolworths after a technical issue at a distribution center caused major delays (pictured, a shopper at a Sydney supermarket)

Shoppers have been faced with empty shelves at their local Woolworths after a technical issue at a distribution center caused major delays (pictured, a shopper at a Sydney supermarket)

Woolworths has reassured customers that the technical issue has been resolved.

‘Due to a recent technical issue at our Heathwood Distribution Center, deliveries to some of our stores in Queensland were delayed last week,’ a spokesperson said.

‘The issue is now resolved and our teams are working hard to ensure customers should see further deliveries arrive over the next 48 hours.

‘We thank our customers for their patience.’

Woolworths has reassured customers that the technical issue had been resolved with further deliveries due to arrive (pictured, a Woolworths in Sydney)

Woolworths has reassured customers that the technical issue had been resolved with further deliveries due to arrive (pictured, a Woolworths in Sydney)

Unrelated to the technical issue, some products may be unavailable in northern Queensland due to recent flooding.

Major rainfall forced the closure of several roadways, causing delays to some areas.

Woolworth’s new distribution center opened in April and delivers 4,000 chilled and frozen products to 260 stores in Queensland and NSW.

At full capacity, more than two million cartons from 400 suppliers move through the center in Brisbane’s southwest every week.

Woolworth's new distribution center opened in April and delivers 4,000 chilled and frozen products to 260 stores in Queensland and NSW (pictured, a Woolworths in Sydney)

Woolworth’s new distribution center opened in April and delivers 4,000 chilled and frozen products to 260 stores in Queensland and NSW (pictured, a Woolworths in Sydney)

The Woolworths Group said in a statement the center would provide ongoing employment to around 300 Queenslanders from 2022.

Lord Mayor of Brisbane Adrian Schrinner said the site would position the city as the hub for a ‘local, reliable food supply chain’ for the Sunshine State.

Woolworths general manager of fruit and vegetables Paul Turner last month warned recent flooding events would disrupt the flow of fresh produce.

Shoppers were told to brace for a price increase and for some products to be in short supply after Queensland and northern NSW were hit with wild weather.

The issue at the new $ 148million warehouse has meant supermarkets across Queensland have experienced delivery delays (pictured, shoppers at a Sydney Woolworths)

The issue at the new $ 148million warehouse has meant supermarkets across Queensland have experienced delivery delays (pictured, shoppers at a Sydney Woolworths)

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