Aldi Australia has revealed the reason customers can not call their local store to inquire about whether certain items are in stock.
According to the retailer’s website, it ‘streamlines’ its stores in order to keep prices low so do not employ phone-based customer service staff.
Aldi has an Australia-wide customer support number however an automated voice instructs callers to refer to the website and there’s no way to get through to a person.
There is currently no way for customers to contact Aldi Australia by phone. The retailer’s website reveals the reason why shoppers can only inquire about what items are in stock online.
‘Thanks for calling Aldi Australia. All of our inquiries are now managed online, so we can more efficiently get you the right information, ‘it says.
On social media, Aldi shoppers have expressed their frustration at the supermarket’s lack of phone service.
‘No way to contact any actual stores to find out if the grocery products I want are in stock,’ one woman wrote.
‘Now if you want information that isn’t in one of the canned answers on your website, it get’s kind of frustrating. At least have a chat option or something similar, ‘complained another.
According to the retailer’s website, it ‘streamlines’ its stores in order to keep prices low so do not employ phone-based customer service staff
Aldi’s website has a contact form for shoppers to get in touch with inquiries or complaints and features a stock checker for customers to see which stores a particular item is available in.
‘Providing such great products at such low prices means streamlining our stores; and that includes not being able to provide special buys availabilities over the phone, ‘the website confirms.
‘To be sure you do not miss out, we recommend visiting ALDI as early as possible when a new Special Buys range goes on sale everyday Wednesday or Saturday to avoid disappointment.’
Aldi operates on limited staff with more than 13,500 people employed across their 570 Australian stores.